Customers who have made purchases with a business once, make up a significant chunk of customer database. The second purchase is a key milestone in the customer journey. Now, using data, certain areas should be focused on first time customers that can help to push these customers into their second purchase. They are:
• A varied basket – with items from multiple departments – doubles the chances that a customer will make a second purchase.
• By offering discounts.
• Returns predict a higher customer lifetime value.
Optimizing these above factors can attract many customers on a long term basis. Read more at http://www.optimove.com/blog/ecomm-using-data-push-customers-second-purchase