/home/leansigm/public_html/components/com_easyblog/services<title>Live Chat: Real Time Customer Service</title>
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	<h1>Live Chat: Real Time Customer Service</h1>
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			<span class="post-date">May 25</span>

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				Posted by <a href="/forum/user/895-amrita-arora">Amrita Arora</a>				in <a href="/resources/sigmaway-blog/market-research-service-companies">Market Intelligence</a>			</span>
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	<p class="MsoNormal" style="text-align: justify;"><strong><span style="color: #17365d; mso-themecolor: text2; mso-themeshade: 191;">Live chat is the best way to boost overall satisfaction with your customer service</span></strong></p>
<p class="MsoNormal" style="text-align: justify;"><strong><span style="color: #ffc000;">- Zendesk Benchmark Report</span></strong></p>
<p class="MsoNormal" style="text-align: justify;"><strong>Live Chat</strong> has emerged as one of the most satisfying customer service channels. This is because of the following reasons:</p>
<ul>
<li>Live chat moves customer requests away from web forms and feedback tabs to <strong>real time interactions</strong>, which enable questions to be answered directly</li>
<li>Customers like the <strong>back-and-forth style of conversation</strong></li>
</ul>
<p class="MsoNormal" style="text-align: justify;">But, customer service providers should not forget the fact that customers want an <strong>accurate, relevant, and complete answer</strong> to their question upon first contact. Live chat agents sometimes fail to satisfy customers because of the following issues:</p>
<ul>
<li>When the customer has to <strong>wait more than 30 seconds</strong> for a customer service agent</li>
<li>As agents start handling more and more chats, the <strong>increased workload</strong> may <strong>impact their ability to respond</strong> quickly and thoroughly</li>
</ul>
<p class="MsoNormal" style="text-align: justify;">According to the Zendesk Report, “<strong><span style="color: #17365d; mso-themecolor: text2; mso-themeshade: 191;">To optimize customer interactions, companies should monitor the ebb and flow of their live chat request volume by day and hour</span></strong>”.</p>
<p class="MsoNormal" style="text-align: justify;">To know more about the results of the Zendesk Benchmark Report on Live Chats, please read the following article by <strong><span style="color: #76923c; mso-themecolor: accent3; mso-themeshade: 191;">Noreen Seebacher</span></strong>, <strong><span style="color: #943634; mso-themecolor: accent2; mso-themeshade: 191;">Chief Editor</span></strong>, at <strong><span style="color: #e36c0a; mso-themecolor: accent6; mso-themeshade: 191;">cmswire.com</span></strong>:</p>
<p class="MsoNormal" style="text-align: justify;"><a href="http://www.cmswire.com/cms/customer-experience/we-should-talk-how-live-chat-improves-cx-029235.php" target="_blank">http://www.cmswire.com/cms/customer-experience/we-should-talk-how-live-chat-improves-cx-029235.php</a></p></div>

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		<a href="/blog/tags/live-chat">
		<span itemprop="keywords">live chat</span>
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		<a href="/blog/tags/customer-experience-1">
		<span itemprop="keywords">customer experience</span>
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		<a href="/blog/tags/customer-satisfaction">
		<span itemprop="keywords">Customer satisfaction</span>
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		<a href="/blog/tags/cx">
		<span itemprop="keywords">CX</span>
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		<a href="/blog/tags/zendesk-benchmark-report">
		<span itemprop="keywords">Zendesk Benchmark Report</span>
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