According to a recent report from Message Systems, it was found that consumers prefer to receive marketing messages, special offers, and coupons via email. It was also found that for non-emergency customer service issues, email is the most preferred. Phone conversations are the next most popular means for non-emergency customer service issues which is preferred by 29% followed by online chat (9%) and social media (7%). Read more at: http://www.marketingprofs.com/charts/2014/26627/how-consumers-prefer-to-receive-marketing-messages