Social media for brands is to have two-way conversations with their customers. But, using social media as a means to broadcast or push messages is not attracting customers nowadays. Sofie De Beule (Community Manager, Engagor) writes in her article link about what type of data is valuable to create meaningful conversations and how brands can truly make sense of it: http://www.socialmediatoday.com/content/3-key-steps-make-sense-social-customer-data