“Social media is a pivotal element in the healthcare marketing, and an essential tool for patient education and relationship development.”- Anne-Marie Montague (Senior Writer/Strategist PCI)
Consumer digital expectations and patient privacy protections are inversely related. This makes important for health care organizations to invest in the strategy, governance and vigilance deliver a good social media presence to its customers. Tips to manage customer’s privacy and customer’s digital expectations:
• Realistic and Proficient Social Team Staffing – and Authority
• Clear Internal and External Social Media Policy
• Staff training
• Contingency Planning
• Internal Partnership for Timely Response
• Continuous Review and Assessment
Read more at: http://www.mediapost.com/publications/article/252221/social-media-considerations-for-healthcare-markete.html