Social media has become one of the most important tools for consumers who wants to file complaints or questions. But, the question is how a brand handles their customer care team. Sofie De Beule (Community Manager at Engagor) writes in her article link about some of the top 2015 trends for organizing your social customer care team. Read more at: http://www.socialmediatoday.com/social-business/2015-03-24/top-trends-organize-your-social-customer-care-team