/home/leansigm/public_html/components/com_easyblog/services<title>All About User Experience and Customer Experience</title>
<script type="text/javascript">
window.print();
</script>
<div id="blog-title">
	<h1>All About User Experience and Customer Experience</h1>
</div>

<div class="title-wrapper no-avatar">
	<div class="meta1">
		<div class="inner">
			<span class="post-date">Nov 30</span>

			<span class="post-category">
				Posted by <a href="/forum/user/2395-shyam-dhanania">Shyam Dhanania</a>				in <a href="/resources/sigmaway-blog/analytics">Analytics</a>			</span>
		</div>
	</div>
</div>


<div class="post-content clearfix">
		
	<p>Proper call centers must have an efficient balance between customer experience (CX) and user experience (UX). UX is the experience with the product, while CX is the review of the interaction with the brand. UX is a subset of CX. CX envelopes a wider scope of experiences. A bad UX with a good CX can be seen as a good experience overall, but a bad CX and a good UX is seen as a bad experience. Despite covering wider area, CX has some dependence on UX as well. Firms should aim at optimum CX, involving best UX via its services. Read more at: <a href="https://www.ameyo.com/blog/building-a-modern-day-contact-center-where-ux-meets-cx" target="_blank" rel="noopener noreferrer">https://www.ameyo.com/blog/building-a-modern-day-contact-center-where-ux-meets-cx</a></p>
<p> </p></div>

<div class="post-copyright clearfix">
	</div>

<div class="post-tags">
	Tags
		<a href="/blog/tags/ux-vs-cx">
		<span itemprop="keywords">UX vs CX</span>
	</a>
		<a href="/blog/tags/cx">
		<span itemprop="keywords">CX</span>
	</a>
		<a href="/blog/tags/contact-center-system">
		<span itemprop="keywords">contact center system</span>
	</a>
		<a href="/blog/tags/ux">
		<span itemprop="keywords">UX</span>
	</a>
	</div>

<a rel="nofollow" onclick="window.print();" title="PRINT" href="javascript: void(0)">PRINT</a>