Big Data Opportunities for Travel Companies

Big data has been big news in the travel industry for a few years now. It offers the chance for travel companies to increase the number of sales and improve the travel experience of customers. While big data is a vast, complex challenge for many organizations, it is one of the key factors driving the evolution of the travel industry today and for the foreseeable future. Airlines, hotels, cruise companies, travel management, railways and travel agencies have an opportunity to improve their business and the customer experience by effectively handling the big data at their fingertips. That's not to say it is easy to collect, identify and analyze all of the bits of disparate data types that comprise big data. Travel companies can make better decisions based on the data aggregated from their customers to personalize services like travel booking to make them easier to navigate. For many years, CRM systems have allowed companies to create relevant, targeted marketing campaigns. Big data, however, uses customer information to create a truly personalized service. It allows travel websites to recommend a specific hotel to a specific user based on their previous holidays, requirements and preferences.