Sales management benefits from lead tracking and activity monitoring i.e. keeping an eye on the sales pipeline. But sales staff, however, has a different perspective. CRM features are important to sales people. There are many important CRM features, but, there are some features that are important for the agent closing a sale. They are – Automation, Analytics, Activity Scheduling and Process Management, Offline Sync, and Easy Contact and Pipeline Management. Read more at: http://it.toolbox.com/blogs/insidecrm/five-features-your-sales-team-will-want-in-their-crm-71207