This article explains how companies are benefiting by improving and modifying workflow processes. Main areas of improvement are planning and forecasting, scheduling, call and appointment management. This article also throws an interesting light towards few approaches taken by the companies for adopting the best practices in workflow processes.

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http://www.echannelline.com/2014/05/06/tech-data-canada-brings-cisco-smartattach-opportunity-portal-to-canada/