VoIP is important for communication as it is cost effective, and offers many benefits to organizations who are looking to be more productive. It can also explore new ways of working. But, there are many other features of VoIP that an organization can take advantage. They are: click-to-call functionality; call screening feature; hot-desking feature; and VoIP extension can be diverted to smartphone. Read more at: http://it.toolbox.com/blogs/voip-news/5-ways-to-get-the-most-out-of-voip-in-your-enterprise-73444