Outside-in Approach & Leveraging Best Practices
SigmaWay brings an outside-in perspective to a client’s processes. Through our extensive experience with front and back office processes in diverse industries, such as Financial Services, Healthcare, Human Capital Management, Building Materials, etc., we’re able to customize best practices across industries and functional disciplines to transform your processes.
Innovative Analytical Frameworks
SigmaWay has developed proprietary analytical frameworks that have yielded significant benefits to our clients, including:
- Interaction Segmentation Analysis (ISA)
- Evolutionary IVR Optimization (EVOP)
- Generalist Optimization Model (GOM)
- Speech Analytics Driven Audit Framework (SADAF)