Modern customer relationship management (CRM) solutions are fast, sharp, and are driven by cross-platform big data. These changes represent a move towards an economy driven by the Internet of Things (IoT). In this article, the author analyzes the predictions of recognized CRM experts about the future of CRM. They are - Wearable Technology, Wearable Tech for IoT Insights, Bigger Data Analytics, Mobile Data Collection, Increased Predictive Analytics. Read more at: http://it.toolbox.com/blogs/insidecrm/whats-in-store-for-crm-wearable-technology-bigger-analytics-and-more-70292