One must know the CRM buzzwords to ask the right questions to optimize your CRM strategies. The most commonly used CRM terms will help you to define the way we speak and think about customer relationship management strategies. The most common CRM buzzwords are - Professional Services Automation (PSA) software, Open-source CRM, On-premise CRM, Cloud CRM etc. Read more at: http://it.toolbox.com/blogs/insidecrm/crm-buzzwords-demystified-a-crm-glossary-of-terms-73958