According to a research, it was found that 75% of your customers think phone support is convenient. Customers always want a quick response, and waiting for hours for a social media response or 24 hours for an email reply adds to a poor customer experience. Voice over IP technology is the answer to eliminate waiting for a response, and improves customer experience in several ways. Nowadays, cloud-based VoIP solutions are well suited for mobile and remote environments, which allows businesses to expand support hours. Read more at: http://it.toolbox.com/blogs/voip-news/the-impact-of-voip-on-your-customer-experience-69770