Nowadays social influencers are replacing word-of-mouth recommendations as it goes far beyond the typical CRM functionality to add in social network streams, messages and mentions to customer data. It is essential to have detailed information about the influencer. This may include the frequency used hashtags, style of recommending products, brands they promote and company mentions. To make a note of each influencer is the best way to approach the individual and track conversations with them. It is very important to coordinate with the influencer by tracking initial messages, follow-ups and other significant events. It is vital to know whether the influencer is positive, negative or neutral about a topic by analyzing the content for the overall sentiment towards the brand, competitors and products. CRMs must handle the process of influencer targeting in real time as it shows the impact of active marketing campaigns on brand awareness and sentiment. Businesses may also find an influencer among their customers. Connecting social CRM with influencer marketing will definitely prove beneficial for the businesses. To read more follow:- http://it.toolbox.com/blogs/insidecrm/how-to-use-social-crm-for-influencer-marketing-74109