In today’s business world, CRM software has become an integral part of customer relationship management strategy and are driven by technological developments. Businesses are moving data into the cloud, the world is switching to web-based CRM as their solution of choice. Software as a Service (SaaS) CRM services are accessed online, and allows vendors to manage the maintenance of the software and the infrastructure. To know more about the benefits of web-based CRM, follow: http://it.toolbox.com/blogs/insidecrm/make-the-move-to-the-cloud-with-webbased-crm-70596