There are many CRM software and this actually increase project risks. The CRM solution you pick must align with your business goals and it is true for any industry. According to a research, it was found that the most important criteria for a successful implementation include: Creating measurable goals, Aligning business and IT, Letting business goals drive features, and Maximizing out-of-the-box functionality. This article link describes some risks of "too much" software and other common CRM implementation mistakes. Read more at: http://it.toolbox.com/blogs/insidecrm/when-more-spells-doom-the-risks-of-too-much-crm-software-70962