/home/leansigm/public_html/components/com_easyblog/services Latest trends in call center
By Tapasree Bhattacharjee on Friday, 07 March 2014
Category: Contact Center & Shared Services

Latest trends in call center

An article by Omar Zaibak, Head of Marketing at VoiceTrust specializing in B2B demand generation, talks about the latest trends of the call center industry which will help to improve customer experience. Some of them are – Social Media, Voice of the Customer, Cloud Migration, Voice Biometrics.

 

For more Information please follow

http://www.voicetrust.com/blog/top-10-call-center-trends-2014/

 

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