In an article written by Judy Philbin (contributor to Business 2 Community), we come to know about different best practices that can be adopted to ensure seamless running of a multichannel contact center. Multichannel contact centers are fast evolving around the globe to cater to consumers growing demand. These contact centers also facilitates customer service through different channel of communication ranging from SMS, call, chat etc. It creates a highly streamlined customer service process
For more information please visit:-
| http://www.business2community.com/strategy/best-practices-managing-multichannel-contact-center-0884453 |