In a blog written by Dr Jodie Monger, a pioneer in customer satisfaction research for the contact center industry, explains how problem arises in collecting multiple customer comments from post call IVR survey. He also explains what the problems are and how to solve those problems.
For more information please visit:-
| http://metrics.net/blog/2013/03/current-post-call-ivr-survey-prevent-collecting-multiple-customer-comments/#more-5496 |