Call centers control nearly 90% of the communications with organization's field representatives and customers and thus have a tremendous impact on the credibility and perception of the organization. This makes training of its voice a crucial aspect. Four steps to evaluate your training program are-
1. Building the fundamental skills
2.Technology training program- so that the voice of your organization is up to date on the new technologies.
3.Training staff about how the company do business
4.Regular audit of training program.
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