In an article published in newindianexpress.com, explains how IVR systems will be both intelligent and intuitive. These IVR systems will keep track of his or her responses in their earlier interactions so as to provide him a better and fast service the next time that person calls. Interaction history will be used to better the performance of the system. This will help organizations to customize their services for different clients based on their responses.
For more information please visit:-
| http://www.newindianexpress.com/cities/chennai/PHCs-Should-be-Tech-enabled/2014/05/22/article2237472.ece |