As most manufacturing firms know, Lean Six Sigma is a proven way to improve operations. It works best when initiatives are aligned with the broader strategic goals of the company. However, Six Sigma initiatives must be aligned directly to a company's business goals. Senior leaders face a lot of challenges as they try to connect day-to-day activities with strategy. Lean Six Sigma initiatives address these strategic gaps and issues, generating breakthrough performance. Leading companies, that have adopted the Six Sigma methodology, have seen major improvements in their processes. Initiatives are originally sought by adopting what we call a Focused Lean Six Sigma approach. This approach takes a different perspective to create long-lasting change.
For call centres too, to make your task easy, there are different performance management solutions that you can put to use to know various aspects – out of which you can make out areas of improvements. But for this, you have to know how to use your performance management solution. Read more at:
GoSigmaWay Consulting Services [www.gosigmaway.com] offers various training programs on “Lean six sigma”, apart from their arsenal of cutting edge consultancy solutions to enable your organization achieve its performance goals.