Gartner research has found that CRM is back on many CIO and CTO's top-10 lists for the year to come, and 25% of them also plan to implement the tool soon. But, some CRM implementations are not successful. There are initiatives which can fail for a number of reasons, but, companies always hope to deliver the project on time and within budget. There are 7 critical success factors for launching CRM. Read more at: http://it.toolbox.com/blogs/insidecrm/7-oftenforgotten-steps-to-a-successful-crm-launch-70140

It is often difficult for CIOs to determine the most appropriate strategy. Hardware vendors who are at the core of the cloud debate safeguard their own interests by hindering the transformation of their customers. This delay by the vendors has generated significant strategic problem for CIOs. However, organizations have started to realize that the actual problem is not with the cloud but the various non-programmatic inefficient devices that employ on it. Various companies have emanated that increases scalability, reduce cost and also improve performance. It is necessary for CIOs to look at the comprehensive strategy while handling these strategic issues. Strategies and tactics are coiled together therefore the tactics used must be in line with the strategies knowledgeable to the companies.

Read more at: https://channels.theinnovationenterprise.com/articles/it-s-time-for-cios-to-separate-strategies-tactics

As disruptive technologies are taking place often, CIOs need to take a look at their roles and they need to rebrand themselves as drivers of digital innovation. According to a survey done by consultancy firm EY (known formerly as Ernst and Young) titled 'Born to be digital: How leading CIOs are preparing for a digital transformation', social media, cloud, data analytics and mobile are acting as disruptive forces for businesses across all industries - whether it's a retailer or an automobile manufacturer. The way social network, cloud, data analytics and mobile have evolved; companies need to think alternate approaches to interact with their customers. Not only this, the change has helped the businesses to search for new opportunities to expand.

All these have redefined the roles and responsibilities of the CIOs. To take their organization forward, they have to become key drivers of digital innovation and can handle the technological transformations the businesses are undergoing.

Read more about how the leading CIOs are preparing for the technological changes that will guide you through the path here: http://www.ey.com/Publication/vwLUAssets/EY_CIO_-_Born_to_be_digital/%24FILE/EY-CIOs-Born-to-be-digital.pdf.