Voice over Internet Protocol or VoIP is becoming the defacto communication tool for both small and big businesses houses. It is available in a variety of formats, including hosted and cloud and can be tailored to suit the needs of almost any company as the cost advantage of having one phone and data provider is often important. There are four new trends in VoIP technology that are sure to change the industry for the better. They are: 5G technology, VoIP Mobility, CRM Integration and IoT. Read more at: http://it.toolbox.com/blogs/voip-news/4-new-trends-in-voip-technology-78578

Nowadays, agile customer relationship management systems are gaining importance. Today's business professionals must take full advantage of every possible revenue stream and with the right CRM system, leveraging big data to gain a better understanding of your clients and maintaining customer relationships has become easier now. This article discusses the five most important CRM trends for the year 2017. They are: Mobile CRM and Telecommuting, Mass Cloud Migration, Scalability, CRM Integration, and Artificial Intelligence. Read more at: http://it.toolbox.com/blogs/insidecrm/5-important-crm-trends-for-2017-75959

It is predicted that U.S. mobile workforce anticipate remote workers will increase from 96.2 million in 2015 to 105.4 million in 2020. Nowadays, organizations are considering or implementing work-from-home policies to attract and retain top talent while meeting the demands of modern employees. For mobile workers, voice-over-IP (VoIP) telephony can offer efficiency, cost-savings and convenience for employees and customers. In this article, the author writes about ways VoIP for business can specifically benefit organizations with remote and mobile employees. They are - Mobile Forwarding, Internal Transfers, Centralized Mailboxes, Conferencing, and CRM Integration. Read more at: http://it.toolbox.com/blogs/voip-news/6-mobile-worker-benefits-of-voip-70739

According to Gartner Research, it was found that customer relationship management is growing faster than any form of enterprise software and it is also predicted that CRM tools will grow annually at the rate of 15.1 % until 2017. CRM integration helps to enable sales and marketing alignment and customer knowledge management. Marketing automation, sales automation, and knowledge management are revolutionizing the way organizations connect internally and externally. The relationship between marketing automation tools and CRM is complex and the impact of integrating marketing automation and CRM technologies is huge. To know more, follow: http://it.toolbox.com/blogs/insidecrm/marketing-sales-and-knowledge-management-demystifying-common-crm-features-70093

The customer service team uses tools such as social media monitoring, engagement dashboards, CRM integration, personalized routing, supervisor visibility, and access to back-end systems. Marketing team uses social media monitoring and engagement dashboards, but it focuses on content creation, and analytics. To know more about how marketing and customer service contribute to the customer experience, follow Veronica Maria Jarski (Opinions editor and a senior writer at MarketingProfs)’s article link:  : http://www.marketingprofs.com/chirp/2014/26637/how-marketing-and-customer-service-approach-customer-engagement-infographic