The Internet of Things (IoT) is the network of physical devices using embedded electronics, software, sensors and network connectivity, which helps in enabling devices to collect and exchange data. Nowadays, fitness tracking devices count heart rate and daily step-count, and connected thermostats control the temperature of your house. Now in 2016, IoT is leading to many more innovations across the board, including a new concept called the CRM of Things. The trends in the CRM of Things are - Richer CRM profiles, Preempting customer needs, Dynamic pricing strategies, improved automation, and pattern analysis. Read more at: http://it.toolbox.com/blogs/insidecrm/the-crm-of-things-71115

It was found that the average business that switches to VoIP saves between 50 and 75% on phone bills. Nowadays, businesses consider voice over Internet protocol (VoIP) phone services as cost-saving benefits. Organizations that switch to VoIP enjoy other benefits, which includes improved automation, better uptime, and reduced need for on-site maintenance visits, remote management, and rich media services. Read more at: : http://it.toolbox.com/blogs/voip-news/5-more-reasons-voip-is-a-total-gamechanger-70658