According to some renowned pharmacy technicians, the application of LSS techniques in the inpatient pharmacy department at the University of North Carolina (UNC) Hospitals brought in a great deal of improvement. Kaizen ("improvement") events were conducted by the UNC inpatient pharmacy to progress work flow and customer service to patients and nurses. Overall, these improvements have refined work flow and improved employee and customer satisfaction. With LSS as a tool, UNC is constantly striving to promote the culture of continuous quality improvement. To know more read the article by Jami Mann, PharmD, MBA ( PGY1 health system pharmacy administration resident at UNC Healthcare), Allison Dipper, PharmD candidate (pharmacy technician at the Central Inpatient Pharmacy at UNC Healthcare), Erinn Rowe, PharmD, MS (clinical manager at UNC Healthcare)and Chad Hatfield, PharmD, MHA, BCPS (assistant director of operations at UNC Healthcare) at: http://www.pharmacytimes.com/publications/health-system-edition/2014/September2014/Lean-Six-Sigma-in-the-Pharmacy-Department