In today’s business world, voice recognition technology is gaining importance and in CRM context, speech-to-text tools are playing an important role. This article explores the reasons why CRM and voice recognition technology is important. The advantages are - Voice recognition technology improves data entry, Voice recognition software improves customer services and streamlines business processes. Read more at: http://it.toolbox.com/blogs/insidecrm/how-voice-recognition-technology-is-changing-crm-74209