CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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NiCE Unveils Cognigy Simulator for AI Agent Testing
New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.
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7 AI Competencies Marketers Must Master in 2026
Machine learning didn’t disappear — it embedded itself. These seven competencies define what marketers must architect, govern and measure for 2026.
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A Practical CX Leader’s Guide to Breaking AI Paralysis
Governance first. Use cases second. Speed last. A 90-day framework replaces AI chaos with measurable CX progress.
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What Contact Center Operations Reveal About Your Customer Experience
From compliance gaps to agent friction, operational assessments expose CX risks hiding in plain sight.
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The AI Content Reset: What B2B Marketers Must Stop and Start in 2026
As AI floods the content landscape, differentiation now hinges on story, structure, and human judgment—according to 10 B2B leaders.
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