CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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Marketing vs. IT Was Never the Problem — Structure Was
Speed and safety don’t have to compete. Here’s the framework that finally gets marketing and IT moving in the same direction.
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Kustomer Adds Automation, Observability Assistants to CX Platform
CX platform adds workflow analysis and AI behavior monitoring tools to help teams manage growing complexity.
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The VoC Confidence Gap Is Here — and Surveys Won’t Save You
Customers are sharing less, not more. The real story lives in the emotional signals surveys fail to capture.
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Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026
A side-by-side breakdown of how the CCO model eliminates friction, unifies customer journeys and drives measurable business performance.
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Why 2026 CX Will Look Nothing Like Today
A fivefold spike in automated interactions is redefining what customer architecture needs to be. The window for experimentation is closing.
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Sigma Connect
