CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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The End of Scoreboard CX: Why Customer Experience Needs Movement, Not Metrics
CX leaders are learning that NPS and CSAT aren’t enough. The real advantage comes from aligning teams, culture and systems around customer impact.
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Alexa, Meet ChatGPT: New Ecommerce Customer Experience Party Has Better Snacks
Forget “Add to Cart.” The next big retail revolution starts with a chat — and Amazon might not get an invite to the ecommerce customer experience party.
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Kustomer Unveils AI-Native CX Platform With Embedded Intelligence
The customer experience platform provider transitions from unified CX to AI-native architecture with contextually aware assistants for enterprise support teams.
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Kontent.ai Launches AI-Powered CMS for Content Automation
Agentic CMS aims to streamline governance, compliance and content maintenance for marketing teams facing resource constraints.
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PwC & Salesforce Launch AI-Powered Contact Center Solution
Global professional services firm introduces enterprise contact center offering that integrates Salesforce's Agentforce Service to enhance customer engagement.
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