CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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The AI Doers vs. The AI Theorists in Customer Experience
AI thought leadership exploded faster than successful AI deployments. Here's how to tell practitioners from theorists.
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Can Albertsons Keep the Promises Its Shopping Assistant Makes?
The next phase of Albertsons' AI strategy plays out in inventory systems and quality control, not the shopping interface.
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Agile vs. DevOps: What Loop Engineering Means for Marketing Delivery
What's the difference between agile and DevOps? Do they overlap, work together, or do they work against each other? We've asked the experts.
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What Actual CFOs Say They Need from Customer Experience Leadership
CSAT is rising but finance still says no. See what CFOs actually expect before they'll approve a CX investment.
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Do Your Contact Center Agents Want to Help Customers?
Agent empowerment isn't a soft metric. It's the difference between a satisfied customer and a loyal advocate — and it starts with autonomy, not scripts.
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