Customer Relationship Management is important in any sales department. But, if CRM is integrated with predictive analytics, then it maximizes sales productivity. Predictive analytics take the help of big data to predict customer behavior and they take the help of historical trend to predict customer-specific behavior. It helps the sales department in providing the right customized content at the right time to push leads into conversion. In a nutshell, the sales team benefits from CRM integration by improving productivity and generating leads. Read more at: http://it.toolbox.com/blogs/insidecrm/are-you-coupling-predictive-analytics-with-your-crm-68571