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Cross pollination: A way ahead

Nowadays, business challenges across industries are same due to increasing commonality. Some of these challenges are customer satisfaction, market insight, cost reduction and supply chain efficiency. A solution to one of these problems in an industry can be applied to clients facing similar issue in another industry. This cross pollination can happen internally also between teams and departments. For prediction of the customer behavior we use analytical models by which we can give out the right message at the right time. These models can be used across industries to solve analytical problems because customers are often similar only and face same challenges. Read more here: http://www.callcentertimes.com/Articles/tabid/59/ctl/NewsArticle/mid/407/CategoryID/1/NewsID/1000/Default.aspx

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