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Contact center automation :Friend or foe

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In an article written by Ashley Smith,freelance writer, we come to know about different sides of contact center automation.Automation was introduced in contact centers across the world to improve customer experience.But sometimes itself proves as a hurdle to good cutomer service experience.In this blog Ashley Smith has taken us through all pros and cons of contact center automation and also gives us few tips on how to make contact center automation much more user friendly.

For more information please visit:-
http://searchcrm.techtarget.com/feature/The-mixed-blessings-of-contact-center-automation
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About the author

Nitin Sinha

Nitin Sinha

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As a Six Sigma exponent who is an IT engineer with a MBA in services and certifications in risk management (FRM,GARP), project management (PMP,PMI-USA) and process improvement (Master Black Belt and Black Belt certifications from ASQ-USA) , I can leverage my cross functional expertise and exposure to multiple domains to provide innovative solutions to my clients.

Currently I work as a Director at SigmaWay LLC , a boutique solutions provider in the Process Consulting, Analytics ,Market Intelligence, Training and niche IT Services with offices in US and India.

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Friday, 06 June 2025

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