In an article by Alyx Kaczuwka (manager of Zipwire Product Marketing), we get to know that why a company may invest in a cloud-based contact center solution. There are 5 signs which help us to take the right decision:  1. If your contact center environment is constantly changing, 2. If you’d like to help your IT department better respond to issues, 3. If you’re looking to reduce costs, 4. If you’d like to eliminate the hassles that come with hardware and software, 5. If you need to get a new solution up and running quickly. 

To read more, visit the following link: http://www.business2community.com/cloud-computing/5-signs-invest-cloud-based-contact-center-0874565#!PN6LH