Total quality management (TQM) tools help organizations to identify, analyze and assess qualitative and quantitative data that is relevant to their business. Each of these tools can be examined and used to enhance the effectiveness, efficiency, standardization and overall quality of procedures, products or work environment, in accordance with ISO 9000 standards (SQ, 2004). Read more about the TQM tools from the following link:
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker. Total quality management describes a management approach to long term success through customer satisfaction. The primary elements of TQM are: Customer focus, Total employee involvement, Process centered, Integrated system, Strategic and systematic approach, Continual improvement, Fact based decision making, Communications. To know more on this aspect, please go through the following link:
http://asq.org/learn-about-quality/total-quality-management/overview/overview.html
Mark Russinovich, Member, Microsoft Azure team, said he sees PaaS as “writing code that is integrated with a runtime environment, as opposed to code that is dropped into a virtual machine that's sitting on a bare-metal server, a legacy kind of server. That is the key differentiator point. The software knows something about the environment it is running in”. In a panel on "The Future of PaaS in an IaaS World" at Cloud Connect Summit, with a high level of disagreements among panel members, much has been revealed about PaaS.
To read more, visit the following link:
As industry experts suggest, PaaS solutions can make things easier and accelerate the drive towards business goals. It leads to the question that why they are not as popular as IaaS and SaaS? One has to explore the history of PaaS solutions to get the answer! PaaS, unlike IaaS and SaaS, is still relatively new and simply does not yet have the share of mind that other cloud technologies enjoy. It is also a fact that some initial PaaS offerings did not quite hit the mark, as they were too narrowly focused and not able to offer everything what organizations may have needed. PaaS solutions, particularly those developed within the open-source community, are highly modular and flexible while remaining very secure. This gives organizations the option to plug and play as necessary. PaaS solutions allow for simplified, yet powerful development, but this is where things can get a bit tricky. Too much flexibility could impede accelerated development, which is counterproductive.
Gordon Haff, from Cloud Product Strategy team, Red Hat, reveals more about PaaS in his recent article. To read, visit the following link:
http://venturebeat.com/2014/03/27/why-your-company-shouldnt-pass-on-paas-to-develop-new-apps/
In a recent research by Commodity Technology Advisor, an analytical firm covering the ETRM and CTRM markets; it was found that cloud technology will be the next big thing for Energy and Commodities Trade and Risk Management (E/CTRM) solutions. More firms are accepting this technology replacing the on premise software model once preferred by companies. Cloud technology also helps in quicker realization of ROI. Other factors which help in accepting cloud technology are: speed of implementation, ease of integration, centralized vendor support and device mobility.
To read more why more firms are switching to cloud technology, follow the link below:
The CloudMapper VMS application can be deployed with an Amazon Web Services AMI, on-premises or in a hybrid environment. This application can monitor 337 health metrics on AWS. Most enterprises use AWS in some way, but faced trouble capturing the cloud service's various metrics. With AWS rolling out new services and features rapidly, monitoring became more complicated. With a proper mechanism to address this issue, it took 2 long years to launch the visual monitoring system- CloudMapper.
According to the developer ScienceLogic, CloudMapper can be used for:
· Spot expensive AWS resources;
· Aligning security policies with virtual private clouds;
· Uptime;
· Selecting the best zone to use;
· Visibility into AWS.
To read more, visit
http://www.zdnet.com/sciencelogic-launches-cloudmapper-tracks-aws-performance-costs-7000027935/
Unified communications platforms can be seen not necessarily as end points, but as beginning points for intrusion. It is a growing concern for organizations today. According to Kevin Riley, chief technology officer, Sonus Networks, as landscape architecture surrounds Unified Communication systems, emphasizing more on security is needed. A recent survey by the CIO Playbook reveals that 31% of organizations considered security and privacy issues to be a key challenge while implementing unified communication system. This concern is because integrating platforms requires opening up ports to enable the flow of data, which means additional unwanted traffic is able to flow freely. However, organizations can take precautions, like installing session border controllers (SBCs) to close ports that are not required and protect their networks from dangerous traffic.
To read more, visit the following link:
http://searchunifiedcommunications.techtarget.com/feature/Striving-for-secure-unified-communications
Few years ago, Internet marketing in India would have meant designing On-Premise solutions for activities such as CRM or ERP. Products and tools from global software vendors were available, but integration and customization often meant huge expenditure. Today, with the SaaS delivery model, software and related data are centrally hosted on the cloud and can be accessed through a Web browser, resulting in better operations with significantly less expenditure. Migrating to a SaaS model makes sense for an e-commerce company, but it is also relevant for a company which deals in the age-old business like auto loans. A principal reason for such industry-wide demand of SaaS is its ability to make decisions faster. Sunil Padmanabhan, research director for Gartner in India had said recently that "SaaS is extremely real in India and there is a large critical mass in adoption”.
To read more, visit reputed journalist Rajiv Rao’s article by clicking on the following link:
http://www.zdnet.com/in/reaching-for-the-cloud-indias-saas-journey-7000023820/
News by Ben Sisario, staff reporter of The New York Times, talks about how Twitter’s data pile has immense value to the music industry. He also mentioned that a successful partnership can help in proving its value to musicians beyond its well-known uses for communication and self-promotion.
To know more visit http://mobile.nytimes.com/2014/02/03/business/media/twitter-and-300-team-up-to-find-musical-talent.html
Nucleus Research, a global provider of investigative and case-based technology researcher, finds in a study that leading vendors are giving importance to core Human Resources (HR), talent management and workforce management (WFM) functions and putting them onto a single platform. In this study Nucleus Research also finds that vendors are linking HCM with Big Data analytics and business intelligence (BI) to integrate functionality across the core competencies of HCM. To make data more accessible, they are integrating their data sets to compile analytics into common dashboards.
To know more, follow the following link: http://www.broadwayworld.com/bwwgeeks/article/Nucleus-Research-Value-Matrix-Finds-Competition-Intensifying-for-Human-Capital-Management-Vendors-as-they-Race-to-Deliver-Integrated-End-to-End-HCM-Platforms-20140410#.U0pYYFWSyZY
In words of Mahatma Gandhi:
“Satisfaction lies in the effort, not in the attainment, full effort is full victory”.
In sync with the above said words we find a case study which describes the efforts which were taken by a hospital to enhance its efficiency and productivity by using Lean & Six Sigma. Through this, management was able to reduce average door-to-physician time, outpatient length of stay and overall satisfaction level of their patients.
Please go through the link for more details: http://www.projmasters.com/project-management-consulting-services/project-management-case-studies/enhance-hospital-operation-using-lean-six-sigma/
For the long term purpose, Predictive analytics will be very significant for healthcare organizations and providers. With the advancement in technology and complexity in healthcare sector, predictive analytics must be implemented as it will make the work easier and reliable for the providers.
In order to avoid risk and uncertainty and for taking quick decision,
predictive analytics will be of a great substitute to a traditional business intelligence practices.
Please go through the link for more details: http://www.predictiveanalyticsworld.com/patimes/what-can-predictive-analytics-do-for-healthcare-reform/
In a recent research it is found that most small businesses are now spending their budget in retaining existing customer rather than acquiring new one. The research also found that 61% small businesses generate 51% of their annual sale from repeat customer. To read more about this aspect, please visit Ayaz Nanji's article link as given below:http://www.marketingprofs.com/charts/2014/24869/small-businesses-focused-on-existing-customers-in-2014
As with any sustained marketing effort, it takes hard work, collaboration, and regular review to realize a successful PR campaign. The story to get success via Search Engine Optimization (SEO) has transformed with the wake of recent updates from Google. Although SEO is here to stay, its evolution will lean toward the more traditional practice of public relations (PR) in the coming years. Google wants its algorithms to behave more like a human when displaying search results. Accordingly, the general consensus among the experts is that more weight is being placed on factors such as inbound links and Google +1s. The way that personalized results are being rolled out to more and more users are further proofs of that theory. Webmasters can improve the rank of their sites by creating high-quality sites that users will want to use and share. And that's exactly where PR excels. Once you have the technical elements down, the focus switches to consistently producing valuable, shareable content that appeals to your key audiences—a task that traditional PR agencies have reams of experience in.
To read more, visit Gerald Heneghan’s article by clicking on the following link:
http://www.marketingprofs.com/articles/2014/24859/why-the-future-of-digital-marketing-is-pure-pr
Private banking in Asia-Pacific is a dynamic and evolving market with regional variations in regulations and requirements. As wealth management continues to grow with more opportunities in the mass affluent market, private banks will need to rely on technology to handle the increased volume. In addition, private banks are also dedicating more resources and budget on technology solutions to support and ensure compliance with regulation changes. While there is potential for the convergence of private banking and asset management, it is still important that the technology platform can deliver a personalised client experience as wealth management is still predominantly a relationship-based business, especially so in Asia-Pacific.
Together with panellists from Bank Julius Baer and Deutsche Asset & Wealth Management, investment management solution provider Charles River has drawn some key conclusions about the industry in the Asia-Pacific region during Private Banking Asia 2014 event, held on March 19th and 20th in Singapore. To read more, visit the following link:
Customer Relationship Management (CRM) software which helps to monitor your customer relationship before and after the sale of your products and/or services is on the rise and it is expected to grow steadily over the next few years. Thanks to Internet of Technology (IoT), its emerging trends can make way of some serious innovations and investments in CRM space in a very short time. To stay ahead in the winning race, it is vital that you should focus on it.
There are some reasons to do so. At present, CRM zeroes in on employees’ efforts facilitation to help the customers. But in the next few years, a shift in the paradigm will take place roping in advanced analytics. With this, you can be able to predict customer happiness and behavior. Then you will be able to use Big Data to use the numbers that can help you to respond to customers’ wants and needs and in some cases even before the customers are aware that they need your service!
So, are you ready to hop on the new trend? Read more on the new trend here: http://midsizeinsider.com/en-us/article/the-internet-of-things-will-revolutioniz .
Social, video and marketing - these three words have different meanings. But if we club them together then they create a very powerful message which will engage customers and improve their on-line experience. Social video marketing has the power to reach a wide range of consumers. A video carries the exact brand image though just posting a video is not enough to engage consumers. It is important to create conversations in order to engage consumers. In a recent article, Dr. Melody King, vice-president of sales and marketing, Treepodia, speaks about how to start marketing your product via social media. For more details please visit: http://www.marketingprofs.com/articles/2014/24860/social-video-marketing-create-conversations-and-build-customer-loyalty
OpenSSL is a popular cryptographic library used to digitally scramble sensitive data as it passes to and from computer servers so that only the service provider and the intended recipients can make sense of it. If an organisation employs OpenSSL, users see a padlock icon in their web browser - although this can also be triggered by rival products. Google Security and Codenomicon - a Finnish security company - revealed on Monday that a flaw had existed in OpenSSL for more than two years that could be used to expose the secret keys that identify service providers employing the code. They said that if attackers made copies of these keys they could steal the names and passwords of people using the services, as well as take copies of their data and set up spoof sites that would appear legitimate because they used the stolen credentials. This vulnerability allows anyone on the internet to read the memory of the system protected by the bug-affected code. In this way, they can get the keys needed to decode and read the data, according security researchers at the Finnish firm Codenomicon who discovered it. The bug is independently discovered recently by Codenomicon and Google Security researcher Neel Mehta. The official name for the vulnerability is CVE-2014-0160.
To read more, visit:
http://www.cbc.ca/news/technology/heartbleed-web-security-bug-what-you-need-to-know-1.2603988
Making your customers happy over calls is an arduous task, but it is the most important thing you should look over. A survey done by Five9, a call center software provider, shows that to get their service seventy percent of U.S. adults use phone as their first choice to contact a company. But, if they receive bad support eighty five percent of the aggrieved customers resort to take inverse actions. Of them, forty nine percent do the worst thing – they prefer to stop dealing with the company. Not only that, if the customers are within the age group of 18 to 34 years, they do not hesitate to create adverse publicity about the company in the social network. Now surely, you do not want your call center business to be tarnished in this way.
So, what are the ways you should follow to ensure that your customers do not have a harrowing experience? Transera, a customer engagement software provider gives you some tips on how to prepare for customer service disasters before they actually take place. Read more at: http://www.businessnewsdaily.com/6164-call-center-tips.html .
What is Six Sigma? 'Sigma' is a statistical term for measuring how far a product differs from perfection. 'Six Sigma' means six standard deviations between mean and nearest specific limit. The main goal for applying Six Sigma is to reach as close to zero defect as possible. Six Sigma can be approached on three levels: Metrics, Methodology, Philosophy
Read more at http://www.surveymethods.com/glossary/article_six_sigma_seg_l.aspx
