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SigmaWay Blog

SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to

 Are more specialized banks stable or unstable? 

Research by Diamond (1984) assumes that diversification would eliminate the risk of shocks. Alternate theory (Winton, 1999) says that specialization would remove information barriers between borrowers and lenders and hence would mitigate default risks keeping banks stable. In a recent paper by Thornsten Beck, a finance professor at Cass Business School, took bank sectoral specialization and bank sectoral differentiation as measures. He concluded that banks with more specialization experience lower volatility of stock returns and lower systematic risk. Also, there is inverse relationship between sectoral differentiation and systematic risks. More research is required in this area.Read more at: https://blogs.worldbank.org/allaboutfinance/not-all-eggs-same-basket-role-sectoral-specialization-banking-system

 

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Does financial Inclusion lead to Inclusive Growth?

Financial inclusion is the process of achieving the development goal, but not the goal itself. It involves availing the financial services of financial institutions like maintaining savings account, having insurance or taking formal credit. Some but not all financial products are effective in achieving goals like eliminating poverty. Savings account which is earmarked for specific purposes such as school fees have quite an impact, whereas microcredit has mixed impact on low earning individuals. There is a lack of evidence of a link between financial inclusion and macroeconomic growth indicators as against that at the micro level. Results of field experiments cannot be replicated across countries. As technology changes better ways can be devised to link micro level benefits to macroeconomic goals. Read more at : http://blogs.worldbank.org/allaboutfinance/what-do-we-know-about-link-between-financial-inclusion-and-inclusive-growth

 

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Case Analysis using Artificial Intelligence in Indian Context

Looking at the progress of AI globally to assist the legal practitioners in providing legal resources, the Supreme Court has incentivized to incorporate AI in Indian legal system. India has launched its first virtual legal research assistant. Casemine, a legal start-up in the NCR have created a platform (CaseIQ) which goes beyond the old technology of finding keywords and understands the context of the present case. This algorithm searches through the entire Indian legal database and finds links between various cases which is relevant to the case. It has reduced the research time from 5 % to 50% of what is needed in old technique and important source of knowledge to senior lawyers. Read more at: http://analyticsindiamag.com/story-casemine-ncr-based-startup-thats-disrupting-indian-legal-system-using-ai/

 

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Market Intelligence and Compliance problems faced in emerging markets

There are many challenges that are faced by marketing executives as well as compliance leaders in emerging markets with increased corruption and risks. Each country has unique sets of market opportunities and risks and cannot be transferable to separate market. Markets are also dynamic and applying the same outdated models might give inappropriate results. Strategic intelligence is the need of the hour, with updated market intelligence and multiple data sets. This updated market information would account for changing market conditions.There should be a right mixture of centralized and remote market intelligence and MNC's should extract information from various sources. Finally, there should be a mutual collaboration and sharing of responsibility between compliance and market intelligence leaders. Read more at : https://blogs.metricstream.com/can-marketing-compliance-share-playbook/

 

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Market Intelligence and Compliance problems faced in emerging markets.

There are many challenges that are faced by marketing executives as well as compliance leaders in emerging markets with increased corruption and risks. Each country has unique sets of market opportunities and risks and cannot be transferable to separate market. Markets are also dynamic and applying the same outdated models might give inappropriate results. Strategic intelligence is the need of the hour, with updated market intelligence and multiple data sets. This updated market information would account for changing market conditions.There should be a right mixture of centralized and remote market intelligence and MNC's should extract information from various sources. Finally, there should be a mutual collaboration and sharing of responsibility between compliance and market intelligence leaders. Read more at : https://blogs.metricstream.com/can-marketing-compliance-share-playbook/

 

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Managing Uncertainties and Fraud Detection by Predictive Modelling 

The present business environment is volatile and full of uncertainties. Therefore, a need arises to improve efficiency and profitability. Though many organizations rely on traditional techniques, predictive analytics is the new trend of managing risks and monitoring frauds which eliminates all the guesswork. Predictive analytics help us in reaching the source of fraudulent transactions and in dealing with future plausible attacks. Lack of corporate transparency and missing public trust should be dealt with by using advanced tools for managing huge data and ensuring accountability. Predictive analytics helps in building the customer profile to know his credibility which is useful for banks. Read more at : https://blogs.metricstream.com/ready-predictive-analytics-revolution/

 

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BFSI takes over IT as an employer

BFSI is expected to pay out large this time, unlike the last time.  After the IT sector BFSI is on the top for its salary increment. Reactions are different for different sectors. There has been low supply and high demand for the blue-collar jobs, sophisticated profile jobs have also emerged. Variance between temporary and permanent salaries have narrowed sharply. E-commerce and educational services are both additions to the list, these focus on talent acquisition and pay high salaries to acquire it. Project managers and analysts are the roles that get the highest salaries. Certain new job profiles are taking away the focus from IT roles. Read more at : http://economictimes.indiatimes.com/jobs/bfsi-sector-edges-out-information-technology-to-become-top-paymaster/articleshow/58172956.cms?from=mdr

 

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Black box and Artificial Intelligence

Subsets of AI are diversifying and algorithms are growing advanced. AI had an alarming impact in many instances. Certain applications of AI are called black box because it is difficult to understand how the result have been generated. Decoding the black box technique involves optimizing a given function in isolation, and sharing it as necessary. This makes the work a lot easier and scales the data. Firms need to make people aware of AI's applications in order to make it more transparent. AI cannot be completely trusted with certain applications. In future, we have to embrace AI and develop trust on it because it has many advantages and black box is a positive step in this direction. Read more at: http://analyticsindiamag.com/making-sense-black-box-artificial-intelligence-trust-ai-completely/

 

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Social Customer Experience 

Customer feedback from various online sites is important in decision-making for financial institutions especially banks. According to a survey, 87% American customers find reviewer star ratings very important. It is essential to track customer reviews for the success of a financial institution. Categorization of reviews according to various aspects of banking service delivery, such as mobile banking would create a direct impact on improving customer experience. According to a study by Harvard Business School, one star increase in rating would trigger a 9% revenue increment. Responding to reviews, appropriate action must be taken by someone in authority to increase the star rating. Read more at: https://thefinancialbrand.com/64557/social-media-reviews-customer-experience/

 

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Optimization of Digital Marketing

The cost of acquiring customer base is very high in the first 12-24 months of business incorporation because we do not know the  characteristics of our target group .This is why Cost to Income Ratio (CIR) is high. To lower CIR we need to collect transactional data, website data and logistics data. Having the data for 8-12 months we can understand the characteristics of existing customers by building up a model and selecting significant variables having an impact. Running a classification algorithm would fine-tune our target group. Customer Lifetime Value (CLV) depicts the quality of customers. Customers with higher CLV would help business to grow.Read more at: http://analyticsindiamag.com/optimize-digital-marketing-spends-drives-traffic-ecommerce-site/

 

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Role of Artificial Intelligence in IT Industry

One of the challenges faced by IT software development (devops) teams look for faults in a large stack of data. Human mind, with its limited capacity, is incapable to cope up with the dynamic technology and tools which can handle such daily inflows of data. Therefore, a need for centralized analytics system arises to troubleshoot problems and assist in real -time decision making.AI instead of analyzing data itself can mimic other people who had faced similar problems in their system and find out remedies. Cognitive Insights can help protect organizations against Distributed Denial of Service (DDoS)  attacks. Risks would be reduced and customer success rate would improve. Read more at: http://analyticsindiamag.com/see-artificial-intelligence-become-biggest-driver-devops/

 

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Intent Data: Connecting right buyers to sellers

The prospect's intent is demonstrated by the frequency of searches on a particular topic from that particular account. Such data is called "Intent Data" .External Intent data( Third -party providers) and Internal data ( CRM and Contact Form) are the sources for such data. It eliminates all the guesswork and saves time by looking out for companies which are researching for our goods and services and then providing them quality content. Till now only 17% companies make use of advances marketing techniques such as intent data. Such knowledge will be a competitive advantage. One of the main advantages is targeting different buyers in the same organization. Overall it would generate more sales.Read more at : http://www.business2community.com/big-data/reach-buyers-matter-intent-data-01851493#d6OimfSHLPcfr9gb.97

 

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How Analytics is changing healthcare sector

Analytics is a cost-effective method of doing business in every domain, be it commercial sector or health sector. By maintaining a hospital database actions can be taken to operate its activities efficiently. Also, there will be increased transparency and reduction in frauds/scams if analytics are used to track any such kind of irrational behavior. Keeping a database of patients' record will avoid repetitive processes and save his time and effort thereby increasing his overall satisfaction. Analytics can help bridge the gap between specialists and patients. Hospital staff appraisal and labor division is another benefit of keeping record of staff data. Read more at: http://readwrite.com/2017/05/16/data-analytics-transforming-healthcare-system-hl1/

 

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  Realignment of Banking Sector

In these times of uncertainty, banks need to focus on five specific areas to grow and innovate. Banks must decide on an appropriate business model which can tailor to their needs. According to a study, banks also need to focus on improving five specific areas inside their organizations. They are: Control, Protection, Optimize, Growth, and Reshape.. Read more at: https://thefinancialbrand.com/65210/banking-customer-technology-growth-investment-trends/

 

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A Lean way to Supply Chain Management 

Lean manufacturing techniques can be employed to supply chain management as well. Before that we need to have an overall view of priority and inefficient areas. Maintaining a minimal level of inventory by cooperating with suppliers and having accurate forecasts is the key. Efficient transportation system through long term contracts and shipping agreements is needed. Keeping up-to-date with latest Warehouse Management System (WMS) software to store and evaluate data.  Picking processes constitute a major portion of overall expenses thereby optimizing it would trigger shortened lead times and improved quality. Returns need to be managed properly in the supply chain management, especially for e - retailers. Lean requires discipline, potential investment in technology, and a continued commitment to its principles and approach.Read more at: http://www.sdcexec.com/article/12336165/eight-tips-for-running-a-lean-supply-chain

 

 

 

 

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Efficient Customer Management

Cost- per -contact should be metric that should be used by customer contact centers'  to judge efficiency .Skill- based routing(SBR) can directly connect the caller to the agent reducing time taken per call. Average abandon time (ABT) can be used as a metric also. Workforce management tools forecast the amount of calls in the future and agents' work schedule throughout the day. Workforce Intelligence deals with division of agents according to their specialization in terms of skills so that lesser time and cost are spent. Last but not the least self-service options would benefit in terms operational efficiency and overall customer satisfaction.Read more at: http://www.incontact.com/blog/reduce-cost-per-contact-5-tips/

 

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