In a paper submitted by Mazin Gilbert, Jay G. Wilpon, Benjamin Stern and Giuseppe Di Fabbrizio we come to know how intelligent virtual agents in contact center automation will help contact centers gain more.Over the past few years contact center technologies have grown by leaps and bounds.In this blog we come to know about many such technologies and how they will help contact centers in performing jobs of very sophisticated nature ,thus creating a more conducive atmosphere for business.

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