In an article written by Jeff Bertolucci, technology journalist, he very articulately takes us through various aspects of big data and human intuition. With the evolution of analytics, companies are looking to invest heavily in the field of analytics. Human intuition has long been a source for old timers to take big decisions. In this blog he tries to explain why both cant outdo each other but can surely see great success if both of them can stick with each other.

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In an article written by  Daniel Jebaraj,V.P Syncfusion, he tries to tell us the importance of grooming in-house talents rather than looking for a new one outside every time when there is a need.Business challenges faced by a organization can be best handled by people who are associated with or in it.In-house business analysts if properly trained can do the same type of work for a organization that sometimes big data scientists do.Building an in-house team saves both money and time.

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In an article written by Peggy Bresnick Kendler,contributing writer for informationweek.com, we come to know with global demand for high end data analytics experts on the rise, banks and financial institutions are doling out bigger and fatter pay packages for them.A recent survey shows how both the salary and recruitment prospects are improving for banking and securities IT professionals .

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In a country like India where dairy products are used daily by people of all caste, creed and religion. It’s only but natural that government agencies would ensure that all the parameters of this industry falls within the strict parameters of government rules and regulation. Analytics is helping this industry to bloom and conform to the policies laid down by the government

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In today’s highly competitive atmosphere companies have to constantly collect, evaluate and analyze data so as to deliver high value to their consumers. In this context big data analytics is helping EPM to collect and analyze much more unstructured data than it was doing before.EPM deals with the processes which help in managing and evaluating corporate performance so as to monitor strategic and operations performance goals

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People analytics is being used by Google to completely redefine different aspects of HR industry .In a recent article by DR. John Sullivan, well known author, academician and HR thought leader, we come across different practices by Hr functionaries at Google which are redefining the industry as a whole.

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In an article by Randy Woods, writer and editor, in iSixSigma magazine we come to know how DFSS is changing the game for financial services firm a midst tough competition.Applying DFSS in financial services firm is helping the companies to maximize their stakeholders wealth.

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In an article written in the designsixsigma, website, we come to know about the basics of DFSS. What DFSS actually is and whether DFSS is a methodology or not. This article gives us the basic insights into the world of DFSS.

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An article by Robert Gettys, operation and quality consultant, explains how Lean Six Sigma is helping call centers to improve their operations and streamline their processes. Lean Six Sigma helps in detecting problem and causes due to which problem occurred. By using Lean Six Sigma tools we can resolve the issues working as a deterrent to proper operations   and also carry out regular checks to ensure that everything is hunky and dory in operational processes.

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An article written by Lauri Giesen, a freelance writer, tells us how leading banks are now applying Six Sigma to improve the functioning of their call centers. Banks are applying Six Sigma principles not only to improve the existing   processes of their call centers but also to recruit and train the resources as well.

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In a blog written by Uttam Pegu, an IVR blogging expert,gives us an insight into the world of hosted IVR in India.Until few years back people were apprehensive about the idea of hosted IVR but now with the advent of technology gathering its pace the idea of an IVR in cloud is reality now. Reliable net connection and a better pricing model has helped boom the idea of hosted IVR in India.

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In an article written by Jessica Lawlor , valued contributor to Business 2 Community, we come to know about five very compelling reasons to go for content marketing.Content marketing helps in creating value for your business.If done in a good way content marketing can prove to be a good revenue generator for your company.This blog gives us five reasons why we should take up content marketing seriously.

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In an article written by Jared Fletcher is the Vice President of Operations and Chief Marketing Officer at Arise Virtual Solutions Inc,we come to know about the new phenomenon that has crept up in the corporate world that is working from home.Working from home adds to performance and productivity. Call centers are now using this phenomenon to eliminate their over head costs. This blog tell us different aspects of working from home.

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In an article written by  Robert DeFrancesco ,a seasoned tech-stock analyst, we come to know about how call centers around the world are moving to cloud services.Cloud penetration among call centers is going to be around 13% in next two years.Call centers are looking to spend less by investing less in old legacy systems and making a successful transition to cloud.Another big reason for moving call center to cloud is the moving of actual CRM software to cloud.

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In a paper submitted by Mazin Gilbert, Jay G. Wilpon, Benjamin Stern and Giuseppe Di Fabbrizio we come to know how intelligent virtual agents in contact center automation will help contact centers gain more.Over the past few years contact center technologies have grown by leaps and bounds.In this blog we come to know about many such technologies and how they will help contact centers in performing jobs of very sophisticated nature ,thus creating a more conducive atmosphere for business.

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