Biometrics in the Call Center To Fight Digital Fraud

Companies are finding that online fraud includes a phone call by the fraudster. Fraudsters call the bank or card issuer to check the available credit on stolen cards before making fraudulent purchases online. Banks are building a database of known fraudster voice prints in the call center with a new generation of voice biometrics. Passive voice biometrics can collect and examine a caller’s voice print in the background of a normal call. Banks can now detect fraudsters by voice, e.g.  They can detect calls like available credit inquiry by screening live calls against the fraudster database. When a known fraudster’s voice is detected, banks can flag the customer account as possibly compromised. Read more at: http://www.paymentssource.com/news/paythink/biometrics-in-the-call-center-can-combat-digital-fraud-3022703-1.html