Till date ACO model has produced mixed results. Players in this industry are currently investing heavily in technologies that analyze, save and streamline to help generate the model's promised benefits. According to Laura Beerman (healthcare network manager at Decision Resources Group), it is important to use technology wisely. After the release of first year result of Pioneer ACOs, industry expert scrutinized the result and found that use of technology can lead to success of ACO model. For more details please visit: http://www.informationweek.com/healthcare/analytics/accountable-care-success-requires-strong-health-it/d/d-id/1204454

If you are an IT Service Provider, then cloud technology is a potential area where you can look upon to increase your top line. ‘2014 IT Service Provider Benchmarking Survey’ by IT Business Management Software provider Autotask reports that cloud technology is the key driver for ITSPs. For the second year in row, cloud based apps were cited as the number one technology that’s changing clients’ expectations.

Keeping in tune with technological changes, as the demand for cloud services is increasing from clients, ITSPs can see cloud technology as an opportunity to grow their business. Compared to 2013, when increase in revenues was just five to fifteen percent, in 2014 this increase was reported between fifteen to twenty percent by service providers. This growing demand required extra workforce and ninety eight percent of the survey respondents reported increased hiring also.

Though cloud technology is proving advantageous, but security is a main concern and remains top priority for service providers’ clients. ITSPs can overcome this shortcoming by providing security support to their customers, thereby making it an area to grow their business.

To know more, please follow the link http://www.thewhir.com/web-hosting-news/cloud-technologies-drive-demand-service-providers-report

Call Center that experience high call volumes need to have the correct call center software. In an analysis by voxilla.com we came to know the best 4 call center software providers for 2014. The analysis considered customer satisfaction, overall price, features and more. Here are the best fourcall center software providers for 2014:1) 8x8, Inc., 2) SafeSoft Solutions, 3) 4PSA, 4) 3C Logic.

To read more, visit the following link: http://www.marketwired.com/press-release/the-best-4-call-center-software-providers-for-2014-determined-by-voxillacom-1912374.htm

 A 2012 survey by salary.com revealed that 64% of employees visited non-work related websites every day during working hours, and 61% of employees said that they spent over an hour a week on personal web usage.Employers think it is wastage of time. But, what if you could prove that social media has real value to your job?There are seven ways to use social media and get your work done easily. They are: 1. Ask for help, 2. Scout for talent, 3. Collaborate with coworkers, 4.Promote products and events, 5. Monitor customer chatter, 6. Communicate with customers, 7. Get feedback on work in progress.

To read more, visit the following link: http://www.pcworld.com/article/2156984/7-ways-to-use-social-media-to-get-work-done.html

In an article by Michelle Andrews (journalist of Kaiser Health News), we get to know that employers may start paying employees to buy health insurance. This decision will help employers to control their expenses. On the other hand, employees get what they want- predictable health care costs.

To read more, visit the following link: http://www.npr.org/blogs/health/2014/05/13/312142207/employers-may-start-paying-you-to-buy-health-insurance

 In an article by journalist Carla K Johnson, we get some insights about how difficult it is for consumers to determine what drugs were included in their health plans. 

To read more, visit the following link: http://bigstory.ap.org/article/report-health-exchanges-drug-coverage-confusing

Ultimate Software, a cloud provider of people management solutions, announced that vRide, a leader in providing alternative transportation solutions for commuters, is benefiting from UltiPro's unified solutions for human capital management (HCM), person-centric user experience, and exceptional customer support.Ultimate's cloud technology is providing vRide with one system of record to manage all of its people-related data. With single-solution HCM, the company is experiencing improved efficiencies through centralized workforce information; fast and extensive reporting and analysis; increased time savings; reduced systems maintenance; as well as industry-leading security and disaster recovery.

Read more at: http://online.wsj.com/article/PR-CO-20140523-909809.html

Virtually anything in life that is new can be exciting simply because it is new. Nobody can actually ignore the importance of social media in day to day affairs. Be it business or be it personal, social media is important. The movement away from centering on "Going viral" to creating meaningful engagement, the shift away from a seemingly sole reliance on Facebook as the cornerstone of social media marketing, the realization that "Just being there" isn't enough, and the awareness that content is more than only words have totally set the stage for what is to occur next. As media changes day by day here are the 5 predictions that can occur in near future:  Social media can make big data even bigger, Mobile and entertainment will morph, marketing programs will reintegrate, Content marketing will grow, and the power of your network will deliver. For more details please visit: http://www.imediaconnection.com/content/36458.asp?imcid=recommend#singleview

According to Forrester's "Customer Experience Index," 80% of companies say they deliver "superior" customer service, while 8% of people say the same companies actually deliver "superior" customer service. This disconnect has a significant impact on brand impression and retention - making this a key issue that CMOs are now finding imperative to address. CMOs all over the world had spent $100 billion in 2013 to drive brands through online advertising, and for measuring the success of campaigns using agencies, analytics and marketing automation. Still businesses get nearly 45 billion calls from customers and prospects. These infarctions' remain invisible to CMOs. Hence it is the time for the CMO, marketers and call center leaders to work together and improve the customers' experiences. By integrating call center employees with the content marketing strategy, organizations can actually take the right communication strategy. For more details please visit: http://www.nojitter.com/post/240168198/marketing-is-eating-it--get-ready

According to an analysis, healthcare price transparency initiatives can reduce U.S healthcare expenditure by $100 billion over next decade. The analysis of the study on healthcare price transparency quantifies the potential $100B in savings from three policy initiatives:  Use state all-payer health claims databases (APCDs) to report hospital prices, require electronic health record systems to provide prices to physicians when ordering diagnostic tests, require all private health plans to provide personalized out-of-pocket expense information to enrollees. For more details please visit: http://hitconsultant.net/2014/05/16/3-ways-healthcare-price-transparency-could-save-10b-over-10-years/

A recent report suggested that small businesses are not concentrating on their online presence. Researchers said that 70 percent of small businesses spent less than one hour per week maintaining their online presence. On the other hand only 51% spend time on social media once a month or less. Small business owners are also not concentrating on their website to improve sale. This article tells us details about the different ways small business owners can give their online presence a boost in order to increase visibility, generate interest and capture any buzz. Read more at: http://www.businessnewsdaily.com/6419-bolstering-small-business-online-presence.html

The successes of big data analytics in other markets have influenced the healthcare industry. Healthcare providers are on the verge of implementing big data analytics to reduce the cost and improve the care. Hosted analytics, partnerships and collaborations, and lower-cost internal applications have opened the door for smaller organizations to use big data. As most of the providers adopted EHER, many healthcare professionals got centralized access to patient records and to manage risk, providers needed accurate data from a range of sources; hence cloud has become very significant. To know more about this topic, please visit: http://www.informationweek.com/healthcare/analytics/healthcare-dives-into-big-data/d/d-id/1251138

In the 21st century with rapid development of technology and analytics, organizations claim that they are data driven and rely on customer information gathered from a diversity of sources. Data analysis provides us the effects, but fails to interpret the causes. As per Mike Mothner CEO of Wpromote "Data can tell you that this ad is better than that one, but human intuition asks why." He also said "The key to a successful, data-driven marketing strategy is finding the perfect intersection between technology and human expertise." As there is much customer information available, it is important for commercial enterprises to determine which information is relevant for processing to reach the target. For more details please visit: http://www.businessnewsdaily.com/6393-big-data-human-interpretation.html

A recent research suggested that organizations who advertise their products as the best alternatives actually decrease the chances of success with consumers. Researchers call this problem the "maximizing mindset." As per the research, it has been seen that people who think that they have bought the best product often get disappointed with the product. Hence it is important for organizations to change the conversations with their consumers about the product. Want to know more? Please visit: http://www.businessnewsdaily.com/6411-why-saying-youre-the-best-backfires.html

Social media is one of the best tools in terms of lead generation for small-business owners. The role of a company's presence on social media has started to include customer service, building brand awareness, and lead generation. High-quality content marketing is another lead-generation tactic for small business owners to generate lead and engage consumers. Read more about this topic at: http://www.businessnewsdaily.com/6399-social-media-lead-generation.html

The healthcare industry is going to face a great challenge in coming decades. Increasing population & demographic shifts in the society will drive the industry to incur huge costs. Hence to survive, the industry must consider the following remedies: First, healthcare organizations must agree to come under a same umbrella to provide better care to the customers. This process is known as "precision M&A". Secondly, companies need to provide innovative ideas to serve the mankind. Last but not the least; companies should build "powerhouse" business which will go hand in hand with upcoming market & demographics. For more details please visit: http://www.forbes.com/sites/matthewherper/2014/05/08/the-key-to-surviving-the-new-brutal-world-of-healthcare/#&SM_LENGTH=7

Genesys, a provider of customer experience and contact center solutions, has entered into an agreement with Zendesk, a software development company, to integrate Genesys cloud contact center solution with Zendesk customer service platform.The partnership will help both companies to deliver a powerful cloud-based customer experience solution and will help to expand market opportunities globally.

To read more, visit the following link:http://www.infotechlead.com/2014/05/13/genesys-integrates-cloud-contact-center-zendesk-platform-22652

In an article by journalist Kat Greene, we get to know that the city council of Washington, D.C. imposed a tax on all health insurers. The plan was submitted by the city's DC Health Link insurance exchange. It empowers the districts to impose tax on all health-insurance carriers for exchange funding. 

To read more, visit the following link: http://www.law360.com/articles/535633/dc-council-approves-tax-to-aid-health-exchange

In an article we get to know about Multi-Channel contact center. Many of the contact centers are faced with situations in which single-channel communicators aren’t able to effectively communicate with their customers because they aren’t using the customers’ channel of choice. In order to overcome this situation, multi- channel communication is used. Here are some other ways a company can use multichannel contact to improve contact center: 1. Define the right customer experience, 2. Plan for proper resource utilization, 3. Identify measurable gains, 4. Manage service agent morale. 

Read more at: http://www.business2community.com/customer-experience/4-ways-win-multi-channel-contact-center-0888012#!QCOE3

Bond International Software, the global provider of recruitment and human capital management software and services, had acquired FMP Global, which provides managed payroll solutions in over 65 countries around the world, for a sum in excess of £8.5million. This acquisition of FMP Global will support Bond in broadening its customer base to multi-national companies, both in the UK and internationally. The managed payroll solutions from FMP Global are designed to fit the requirement for a centralised single payroll process that provides coordination of all aspects of setting up employees in a foreign country, without the need for a complex group of legal entities.

To read more, visit the following link:http://www.theglobalrecruiter.com/news/fmp-global-acquired-by-bond-international-software/5174