An article by David Linthicum, SVP at Cloud Technology Partners, talks about how Healthcare providers and payers utilize cloud platforms to store and access personnel records. He also spoke about the use of managed security services providers that will allow healthcare organizations to push some of the responsibilities to security experts.

To know more about security concerns in healthcare follow http://www.cloudcomputing-news.net/blog-hub/2014/apr/11/healthcare-cloud-security-now-and-into-the-future/

An article by Zach Miners, news reporter of IDG news service, spoke about how the cloud storage and file sharing vendor, Dropbox, is expanding its scope beyond photo management and document collaboration. He also mentioned that when Dropbox users work together on a PowerPoint, Excel or Word file, Dropbox will display visual cues to alert them when someone else edits and then syncs the changes. Dropbox also incorporates a chat service in the Microsoft software's interface.

For more information visit http://www.itworld.com/internet/413888/dropbox-diversifies-beyond-storage-photos-collaboration-apps

News by Ben Sisario, staff reporter of The New York Times, talks about how Twitter’s data pile has immense value to the music industry. He also mentioned that a successful partnership can help in proving its value to musicians beyond its well-known uses for communication and self-promotion.

To know more visit http://mobile.nytimes.com/2014/02/03/business/media/twitter-and-300-team-up-to-find-musical-talent.html

Big data is playing a key role in healthcare and several health institutes are seeking a solution that could bring the very latest drug interaction data right to patients’ bedside. Data analytics helps to analyze massive data volumes and conduct multiple drug studies, test and apply brand-new algorithms to quickly identify drug risk warning signals.

To read cases on how data analytics enhance healthcare follow http://bigdataanalyticsnews.com/10-big-data-analytics-use-cases-healthcare/

An article by Jaylee Miguel, lead community manager of Emoderation, talks about different new features of twitter like timeline changes, mobile updates etc. Now the key question is how brands can use Twitter's new features to their advantage? To answer this, she mentioned that brands can use the video sharing tool to communicate with competition winners in a creative way, thus raising awareness of new campaigns by tagging others. But she also spoke about how free tagging feature can create spam.

To know more about follow http://socialmediatoday.com/jaylee-miguel/2341916/how-brands-can-make-most-out-twitters-new-features

Outsourcing has turned up as the most competent business strategy for getting non-core business functions taken care of by experts. India has captured the position of unchallenged outsourcing hub of the world. Some of the reasons behind the increasing demand are:

1. Low cost solution

2. More profits for businesses

3. Availability of talented resources

4. Favourable government policies

To gather more insight on each of the reasons visit http://www.callcentersindia.com/displaynews.php?idnews=319_Why_Outsourcing_Call_Centers_To_India_Is_In_Demand

David Waterman, expert in search engine optimization, talks about how marketers can take advantage of social media to spy on their customers and target audience to gather better insights. He also discussed about the five different steps to be followed for enhancing the process.

To know more about the steps follow http://marketingland.com/social-media-perfect-tool-spying-customers-76595

An article by Devin Redmond, Co-founder and CEO of Nexgate, talks about how social media spam can damage a brand name and how it affects social media marketing ROI. He also spoke about different steps that social media marketers can adopt to stop social spam and mitigate loss.

For more information visit http://socialmediatoday.com/1865971/state-social-media-spam-social-media-spam-rise

An article written by Mike Bailey, owner of Grey Kite Resources, talks about how social media can play an important role in becoming an advocate for the organisation you work for. He mentioned that when employees share anything with their social networks, they reach 20 times more people than a typical brand sharing with the same number of followers. He also discussed about different guidelines to be followed for employee advocacy.

To know in details read the article on http://socialmediatoday.com/Beyond_Engagement/unleashing-power-employee-advocacy

Eric Siegel, Ph.D., founder of Predictive Analytics World and Text Analytics World and Executive Editor of the Predictive Analytics Times, talks about how businesses can incorporate predictive analytics to upgrade their process.  A predictive model will help to know which new customers are likely to return and which are probably one-timers. He also mentioned about various benefits of retaining new customers. Moreover, by adopting this model, the first time customer can become a loyal customer.

For more information follow  http://www.predictiveanalyticsworld.com/customer_retention.php

Nowadays businesses are adopting cloud computing technology to enhance customer satisfaction in call centers. This technology helps the employees by providing updated information about the customers which allow them to easily manage customer needs. A cloud based call center also offers better return on investment. The employees can access the cloud from anywhere with an internet connection which helps in reducing costly on-site installations.
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For more information follow

https://www.fonality.com/industry-news/what-are-benefits-moving-call-center-cloud

Max De Marzi, software field engineer with Neo Technology, inspired by Facebook’s graph search, talks about how use of graph search adds value to the enterprise by making practical use of big data. He also indicated how this technology can be applied to solve business problems.

For more information follow

http://searchsoa.techtarget.com/news/2240215892/Facebook-inspires-enterprise-to-use-big-data-graph-searches?asrc=EM_NLN_27254566&utm_medium=EM&utm_source=NLN&utm_campaign=20140317_Facebook%20inspires%20enterprise%20to%20use%20graph%20searches_cdelacvivier&track=NL-1839&ad=892421

Laura Noonan, Marketing team lead at CallFinder, talks about how important  it is to monitor the call center agents for providing customer satisfaction. She also emphasized that the companies must also provide equal priority to employees, ensuring the satisfaction with their role. She also speaks about the different advantages of monitoring calls between the customers and agents.

For more information follow

http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/723/Default.aspx

Stuart Rose, global insurance marketing manager at Cary, talks about how Insurance companies gather piles of text based data everyday about customers’ detail. It also addresses the different patterns used to explore unstructured information and analyze them. Text Analytics helps in understanding the details contained in the unstructured sources. The areas where text analytics can positively impact on insurer profitability are – Subrogation, Fraud Detection and Brand Reputation.

For more information please follow

http://www.insurancetech.com/business-intelligence/3-insurance-business-applications-for-te/240165269

Susanne Sclafane, senior editor at Wells Media Group, talks about the extensive use of predictive analytics in insurance sector. The most prevailing uses of predictive modelling are rating, underwriting, marketing and forecasting. It also conveys some of the threats faced by the insurance industry.

For more information follow http://www.insurancejournal.com/news/national/2013/11/07/310601.htm