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Alarms to Analytics: The Paradigm Shift in Service Assurance!

In the circuit-based telephony world, watching the status of a few thousand network nodes was a satisfactory answer to assuring network health. But today, the number of alarm points to monitor has scaled to the millions. No operator has the money to constantly monitor the performance issues of individual smart phone users. It is time for operators to get real and invest more in proactive analytics than in reactive alarms. What’s more, the gap between network planning and assurance has to be shortened. Why? Because the cause of today’s customer-experience problem is yesterday’s lack of good data for capacity planning.

During a recent conversation with columnist Dan Baker, big data architect Kelvin Hall, reveals about his firsthand experiences of the problems faced by network operations and big opportunities that await them through a greater mastery of analytics techniques. To read more, visit the following link:

 

http://www.billingworld.com/blogs/baker/2014/04/from-alarms-to-analytics-the-paradigm-shift-in-se.aspx

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