There are many CRM solutions available in the market. But, choosing a CRM technology, according to one’s business need is important. There is no absolute checklist for choosing the right CRM. There are some key functions that at the center of CRM. The following functions make a good starting point in the selection process – 1. Intelligence 2. Automation 3. Simple Data Entry 4. Analytics and Reporting and 5. Mobile Access. Read more at: http://it.toolbox.com/blogs/insidecrm/five-important-functions-to-look-for-in-a-crm-71190