Many insurance companies have benefited from implementing CRM systems. But, some organizations don’t know which CRM tools to integrate into their systems to gain the best results possible. There are many tools to choose from, but not all of them are as beneficial as they are promised to be. In this article, the author writes about some tools that have proved to be beneficial for achieving CRM goals. They are - Web-based Project Management, Document and Content Management Capabilities, Contact Center Optimization, and Mobile and Social Capabilities. Read more at: http://it.toolbox.com/blogs/insidecrm/4-musthave-crm-tools-for-insurance-agencies-70205