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Serving Customers Better With Analytics

Rapidly changing consumer demands are becoming one of the major concerns of the financial institutions. Analytics is the technology which can be adopted to address this need. With evolving customer expectations, analytics solutions, too, have adapted, but the question under consideration is whether the banks are prepared to adopt and benefit from the next-generation analytics solution. As viewed by Thomas H. Davenport, evolution of analytics is a three-stage process of which Analytics version 3 is the latest generation which merges qualities of previous technologies and focuses on prescriptive analytics. Based on the data collected, Analytics 3.0 will enable the financial institutions can create tailor made services for customers. However, to fully reap the benefits, the institutions have to make sure that the right technologies and practices are in place. Read More at:

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